I am a small business/organization. Am I too small for you to support?
Absolutely not! Our core business is providing support for small and medium sized businesses/organizations. Our current clients range in size...
If I have a supported IT related issue, what do I do?
Sep 16, 2020
It is a known fact that things are not going to work as they should all the time. We work...
What type of items does your managed services include?
Sep 16, 2020
Preventative maintenance Patching/Updating Software Installation and Management Virus and Malware Removal Real-time monitoring of the health of your technology Through...
Do you perform Break-fix?
Sep 16, 2020
Yes, but break-fix is a very small portion of what we do. We understand that your mission critical equipment and...
Who is Creative-information technologies?
Sep 16, 2020
Creative-information technologies is a technology management company, leveraging our vast experience and cutting edge software suite to ensure that your...
What is your response time for support?
Sep 16, 2020
Emergency 1 hour for engagement and 4 hours estimated goal Urgent 2 hours for engagement and 8 hours estimated goal...
What happens if we try out your service but find that we don’t like it?
Sep 16, 2020
We’re confident that you’ll find value in our service. So much so, that we’ll allow you to cancel the contract...
What if our network is already working fine?
Sep 16, 2020
Most networks that we encounter are actually very far from healthy, although the client often doesn’t realize it. There is...
We have IT employees. What can you do for us?
Sep 16, 2020
No problem. Many of our commercial clients have an existing IT staff. If you already have IT employees, we will...
Do you work from a real office or from home?
Sep 16, 2020
We work from a real office and have occasionally may have employees working from home during the current COVID-19 pandemic...
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