If I have a supported IT related issue, what do I do?
It is a known fact that things are not going to work as they should all the time. We work...
What type of items does your managed services include?
Sep 16, 2020
Preventative maintenance Patching/Updating Software Installation and Management Virus and Malware Removal Real-time monitoring of the health of your technology Through...
Do you perform Break-fix?
Sep 16, 2020
Yes, but break-fix is a very small portion of what we do. We understand that your mission critical equipment and...
What is your response time for support?
Sep 16, 2020
Emergency 1 hour for engagement and 4 hours estimated goal Urgent 2 hours for engagement and 8 hours estimated goal...
What if our network is already working fine?
Sep 16, 2020
Most networks that we encounter are actually very far from healthy, although the client often doesn’t realize it. There is...
How does Managed Services Work?
Sep 16, 2020
The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to...