When thinking about Managed IT Services, not all managed service providers are the same. Some are large scale having 100 employees in call centers that have thousands of clients. Though helpful, the experience can appear to be impersonal. In this case, you call in and could talk to a different technician every time.
Other managed service providers are smaller shops and may have only 10 employees. Working with a smaller managed service provider, you could talk to the same representative each time. An advantage of using a smaller managed services company is you actually have the opportunity to build a relationship with the technician. This allows the subscriber to have a more personal experience. Therefore, the technician can actually learn your IT system and feel like an extension of your company.
So, what is a Managed Service Provider (MSP) and why should you have one?
MSPs are companies that offer their skills and expertise to other companies to remotely manage their IT infrastructure. Usually done in month-to-month agreements or yearly contracts, these MSPs take care of everything from basic tier one level support dealing with a printer not printing, all the way to tier three server management and implementation.
Each MSP specializes in different areas such as but not limited to managed AV or IT. Services could include managed workstations, managed networks, managed services, managed back-ups, managed security. MSPs could also be able to sell computer equipment and other componentry useful in a businesses IT infrastructure.
So why should you consider a MSP? How much time does your employees spend on a computer? How much would it cost to hire your own IT employee including benefits and salary? MSPs are a cost efficient solution and gives you piece of mind. For as little as a dollar a day per computer, you can have IT support as easily as making a phone call or sending an email. They give you remote support with any IT issue that arises and can get you back to work quickly. Can you go a day without having your computer to work on?
Whether it’s a sluggish machine, printer malfunction, network issues, computer sales, or even a general question you need an answer to, Creative-information technologies is here to help. We are a smaller scale MSP and put our customers first. Our Managed IT Services utilize our team of skilled technicians, we can promise the best level of service at affordable and competitive pricing.
Check out our Managed IT Services offered by Creative-information technologies. Also visit Creative-image technologies for your professional corporate/educational audio and visual, conferencing, and signage needs.
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